Referral Coordinator - Grace Clinic

📁
Administrative Support
💼
Covenant Health
📅
R288041 Requisition #
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Job Summary: Under the direction of the JACC Business Operations Manager this position is primarily responsible for the intake of new consultations.  This job scope includes collecting all patient demographics, clinical medical records, and pertinent insurance information. This position should be knowledgeable about financial clearance.

Essential Functions:  
1. Answer multi-line phone system to obtain reason for consultation with the pertinent clinical diagnosis.
2. Determine the patient’s current admission status.  If inpatient, coordinate the consultation with the appropriate physician and/or physician extender.
3. Obtain pertinent patient demographics in order to facilitate scheduling of the outpatient consultation.
4. Obtain pertinent patient insurance information in order to facilitate verification of eligibility and benefits.
5. Obtain patient’s current history and physical and provide all loose paperwork from the referral to the physician intake specialist. 
6. Refer any self pay patients and applicable documentation to the financial counselor for financial clearance.
7. Schedule the patient according to the pre-defined guidelines on distribution of physician consults.
8. Schedule new consultation according to the pre-defined timeframe guidelines based on clinical review.
9. Maintain new patient consultation database in order to track physician referrals.
10. Mail out new patient packet to include appointment date and time and provide communication on access to our facility.

Minimum Position Qualifications:  
Education: High school diploma or GED equivalent     
Experience: Minimum of 1 year of healthcare office experience.
         
Preferred Position Qualifications: 2 years of healthcare office experience.

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC
Covenant Children’s
Covenant Specialty
Covenant Plainview - PLV
Covenant Levelland - LVL
Trustpoint  (joint venture: Rehab Hospital of Lubbock)
Covenant Medical Group (CMG)
Covenant Health Partners
Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant / St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant / St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

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