Procedural Scheduler - Heritage General Surgery

We are looking for a Procedural Scheduler for the Harrison General Surgery Department at St. Joseph Heritage Healthcare.

Location: Eureka, CA 
Work Schedule: Part time - 40 Biweekly hours
Shift: 8 hour, Days

Job Summary:
Responsible for physician patient schedules, monitoring of physician call schedule changes, cash management, and ACD (Automated Call Delivery) oversight.   Supports the training programs developed by the Site Operations Director/Reception Supervisor.  Supports the Site Operations Director/Reception Supervisor in all strategic goals developed to collaborate with the Business Office, Clinical Department and St. Joseph Heritage Medical Group.

Essential Functions:

• Responsible for daily changes and corrections to provider schedules according to: On Call calendars, vacation schedules, trainings or seminars and Holiday hours. Distribute the bump list to appropriate suites and staff.
• Responsible for understanding Chapman phone system, PBX coverage and supports management with completion of TeleVox report.
• Develops New Physician schedules on IDX/Advance Web with assistance from management: New Provider Master schedules, templates, appointment types and orientation schedule modification.
• Responsible for reporting provider’s worked hours and PTO on Kronos system and forwards information to payroll department.
• Supports Management according to daily needs with coverage for breaks, lunch or suites as needed.

Skills:

• Familiarity with MS Word and Excel and emailing system required.
• Ability to work effectively under pressure by prioritizing work activities and re-negotiating deadlines.
• Possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization.
• Ability to work effectively with all individuals.
• Ability to maintain a positive attitude with changing conditions.
• Ability to seek out available resources to resolve problems following the chain of command.
• Ability to apply appropriate interventions and follow up on identified projects.
• Possess strong organization skills.
• Possess employee management skills.
• Ability to work as a team player and have a professional demeanor.
• Possess strong problem solving skills.
• Bilingual English/Spanish communication skills, preferred.

Minimum Position Qualifications:
   
Experience:  

• 2 years experience in an ambulatory or acute care setting.
• 2 years experience as a Receptionist Lead in an ambulatory or acute care setting.

Preferred Position Qualifications:

Education: Medical Assistant, Billing, or Front Office Management certification from an accredited vocational school.

Experience: MS Word, Excel and IDX experience.

Licenses/Certifications: Medical Assistant certification