Associate Patient Access Rep - JACC Admitting - Full time

Administrative Support
Covenant Health
R328245 Requisition #

Covenant Health is seeking a Full time Patient Access Representative with the JACC Admitting-OP REG Department at Covenant Children's Hospital.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:
Under the direction of the JACC Business Operations Manager this position is primarily responsible for assisting patients during the on-site registration and arrival processes for the professional office visit.  This individual is responsible for answering a multi-line phone system and routing the call to the appropriate department, the professional scheduling of appointments and verification of insurance benefits.  This individual is also responsible for the completion of registration by collecting accurate demographic information, insurance information, and collecting patient liability (if known) prior to the time of service.  Finally this position is responsible for basic customer service, promoting a positive patient experience and ensuring patient satisfaction.

Essential Functions:

  • Answer a multi-line phone system in a professional manner and route calls to the appropriate department.
  • Schedule physician appointments to include, follow-up appointments, diagnostic procedures and specialty physician referrals.
  • Accurately update patient demographics in the professional system of record upon arrival on the date of service and assist patients and customers in navigating throughout JACC.
  • Ensure that required/applicable forms and documents are presented, explained, and signed at the time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
  • Queue patients upon completion of demographics and insurance information, in the professional software system, to the appropriate department (e.g., infusion, laboratory, physician office).
  • Obtain professional point of service collections according to pre-set goals and targets.
  • Obtain all information necessary to perform benefits verification for unscheduled visits.
  • Assist patients with on-site customer service functions (e.g., billing, release of information and collection inquiries) by coordinating with other revenue cycle functions and departments.
  • Knowledge of patient financial clearance for the professional component prior to the office visit.
  • Key activities include: Components of referral/authorization, self pay clearance, charity clearance for professional office visit and escalating unresolved issues to appropriate leadership level.

Preferred Position Qualifications:


  • 1 year health care office experience or related field.
  • 1 year out-patient registration experience.


Covenant Health is celebrating over 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For over 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC
Covenant Children’s
Covenant Specialty
Covenant Plainview - PLV
Covenant Levelland - LVL
Trustpoint  (joint venture: Rehab Hospital of Lubbock)
Covenant Medical Group (CMG)
Covenant Health Partners
Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

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